Privacy Policy

This policy is effective immediately

1. Information Collection

We collect basic personal information you voluntarily provide when using our laundry services, including contact details and service preferences. All data is collected for service provision purposes only.

2. Data Usage Purpose

Collected information is used to process your service orders, communicate service updates, and improve our in-store and online service experience. No data is used for unauthorised purposes.

3. Data Retention Period

Service transaction records are stored for 12 months from the date of service completion. Contact information is retained for 24 months for after-service support purposes.

4. Information Protection

We implement standard security measures to protect your personal information from unauthorised access. All data storage follows UK data protection guidelines.

5. Customer Rights

You may request to review, update, or remove your personal information at any time. Requests will be processed within 30 calendar days of receipt.

6. Policy Updates

We reserve the right to update this privacy policy as needed. Updated terms take effect immediately upon publication, with a review notice period of 14 days for customers.

7. Contact for Queries

If you have any questions about this privacy policy, please contact us using the official contact details provided above.